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Dell coughs to second Vostro laptop keyboard cock-up25th June 2008 14:22 GMT
Despite admitting a month ago that it had shipped Vostro laptops to Europe with the wrong keyboard, Dell confessed this week that it has made the same blunder again. The computer giant this week emailed UK and Italian buyers of its Vostro 1310 and 1510 notebooks that they've got the wrong keyboard - just as it had to do in May. Back then, it shipped said Vostros into Europe with a keyboard layout that placed the Z key below the S and D keys, and not below the A and S keys, which is where European touch-typists expect to find it This was because the left shift key was "too big". ![]() ![]() Dell's Vostro keyboard: wrong (top) and right Credit where it's due, Dell apologised and offered to replace the kooky keyboards. And then it went and sold a whole batch more of laptops with the original, duff design. How come? "One of our keyboard parts suppliers sent us one shipment of the pervious [sic] layout," an embarrassed Dell admitted to affected customers. "When the factory received the shipment, our own quality control process did not pick up the error," it added and pledged that "we have now put in place new quality control measures in our keyboard parts procurement process." Related stories
As before, punters can be sent a new keyboard which they can fit themselves, or they can arrange for a Dell techie to do it. Thanks to reader Andrea for the tip. Related Review
10 comments posted — Comment period finished OMG Dell get something wrong.Posted: 14:58 25th June 2008 I prefer the wrong onePosted: 15:08 25th June 2008 surely they'd have noticedPosted: 15:10 25th June 2008 Still wrongPosted: 15:30 25th June 2008 now we know who was laid off in the last roundPosted: 17:58 25th June 2008 |
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